The key business drivers for implementing vRealize Operations as a service depend on the target use case. The multitenancy use cases described in Section 2.2.1, Tenant Access to vRealize Operations Manager in Shared Environments and Section 2.2.2, Dedicated Cloud Deployment primarily focus on generating additional revenue with self-service options. The use case described in Section 2.2.3, Trusted Advisor and Tenant Optimization as a Service focuses more on a managed services environment and the use case described in Section 2.2.4, Internal Use – Optimize the Service Provider Cloud focuses on the internal use approach.

With the multitenancy vRealize Operations as a service approach discussed in the first two use cases, vRealize Operations Manager might also be used by the service provider itself for operations. However, that requires either complete openness with customers/tenants or reduced visibility for the service provider due to some limitations in the policy engine covered later in this document. Additionally, there are security requirements and implications when opening up vRealize Operations to customers and tenants that must be considered.

The third and fourth use cases do not focus on direct customer/tenant access to the vRealize Operations environment and expect the service provider to be the primary user. The business driver for the third use case is additional revenue generation, and for the fourth use case, is cost reduction through faster support and a more efficient data center operation.