1. Introduction
1.1 Audience
1.2 Deployment Model
1.3 Service Model
1.4 Technology Mapping
1.5 Service Characteristics
1.6 Service Development Approach
1.7 Concepts and Terminology
2. Service Definition Considerations
2.1 Service Objectives
2.2 Use Cases
2.3 User Roles
2.4 Metering and Service Reporting
2.5 Security and Compliance
2.5.1 Compliance Definition
2.5.2 Compliance Controls
2.5.3 Compliance Visibility and Transparency
2.5.4 Compliant and Secure Architecture
2.6 Capacity Distribution and Allocation Models
2.7 Applications Catalog
2.8 Interoperability
2.9 Service-Level Agreement
3. Service Offering Examples
3.1 Service Offering – Basic
3.1.1 Service Design Parameters
3.1.2 Resource Allocation and Catalogs
3.1.3 Service Metering
3.2 Service Offering – Committed
3.2.1 Service Design Parameters
3.2.2 Resource Allocation and Catalogs
3.2.3 Service Metering
3.3 Service Offering – Dedicated
3.3.1 Service Design Parameters
3.3.2 Resource Allocation and Catalogs
3.3.3 Service Metering
VMware® vCloud® Architecture Toolkit
Service Metering