5. Organizing for vCloud Operations : 5.4 Evolution of Organizational Structure for vCloud : 5.4.2 Organization Structure Focused on vCloud
   
5.4.2 Organization Structure Focused on vCloud
The following figure shows an example of how the organization structure might evolve to support and effectively manage a vCloud.
Figure 10. Organization Structure Focused on vCloud
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The organizational structure based on vCloud represents a modern organization focused on vCloud with three core groups: application development, tenant operations, and infrastructure operations. The following describes how the model based on vCloud is different from the traditional model.
*IT System Operations:
*The organizational model based on vCloud includes the creation of a focused group, the vCloud Infrastructure Operations Center of Excellence (COE), to support and manage vCloud infrastructure and operational components.
*Under Infrastructure Management, a focused vCloud Infrastructure Operations COE champion role is added within the core infrastructure and operating system groups. The infrastructure-focused vCloud champions are responsible for pooling core physical infrastructure components to support the vCloud platform. The operating system group aligned vCloud champions work with the focused vCloud Infrastructure Operations COE to manage and maintain operations system standards for auto deployment packages within the vCloud.
*vCloud COE champions also act as the liaison between their respective groups and the vCloud Infrastructure Operations COE team. The goal is enhanced communication and alignment to support vCloud agility.
*Under Operations Management, the traditional operations management process teams allocate vCloud COE Infrastructure Operations champions’ roles focused on operational governance and process automation. The standard ITSM processes are still valid, but they need to evolve and become proactive to support the dynamic nature of the vCloud. The vCloud Infrastructure Operations COE champions in the operational space work closely with the vCloud architect and analyst to support this goal.
*The service desk needs to closely work with the vCloud Infrastructure Operations COE team. This interaction is critical to successfully operationalize the vCloud. The service desk needs to act on proactive alerts before incidents occur. This alignment requires a dedicated service desk representative to take on vCloud Infrastructure Operations COE champion roles.
*IT Business and Product Operations:
*The creation of a service-focused vCloud Tenant Operations group is a significant shift from the traditional organization model.
*The vCloud Tenant Operations group is essential to achieving higher maturity in the cloud as it focuses on supporting services instead of applications. Services are at the core of the vCloud concept. vCloud Tenant Operations moves the overall organization to a service mindset where the primary IT objectives are to manage and maintain services offered in the vCloud.