Service Definition Considerations : 2.2 Use Cases
   
2.2 Use Cases
The use cases in the following tables represent business problems (some general and some industry-specific) that can be addressed with VMware Cloud Provider Program services and represented by a service definition.
Table 1. Example: Use Case 1
Use Case UC_01
 
Name
Business continuity and disaster recovery.
Problem Statement
The need to protect existing business services, processes, and applications in the event of a disaster.
Description
Business continuity and disaster recovery of business services, processes, and applications.
Requirements/Goal
• Protect virtualized infrastructure.
• Protect applications.
• Allow continuity of business processes in event of a disaster,
Risks
• Loss of business capability in the event of a disaster.
• Lack of compliance with disaster recovery mandates.
 
Table 2. Example: Use Case 2
Use Case UC_02
 
Name
Increase business capacity and scale rapidly.
Problem Statement
The business is unable to scale up its operation because IT cannot scale up capacity rapidly to support the business.
Description
IT needs to be able to scale proactively to support seasonal and periodic business demand.
Requirements/Goal
• Give consumers access to scale capacity on-demand.
• Enable IT to scale up, down, in, or out to support business demand.
• Scale within a short cycle of days in order to meet projected demand.
• Scale to off-premises capacity.
Risks
• Lost revenue due to lack of capacity.
• Lost customers from underperforming business services.
 
 
Table 3. Example: Use Case 3
Use Case UC_03
 
Name
Rapid provisioning of development and test services.
Problem Statement
The business cannot develop new products and services rapidly because IT takes too long to provision the development and test infrastructure.
Description
IT needs to be able to provide on-demand self-service provisioning of the development and test infrastructure to support the business to rapidly develop new products and services.
Requirements/Goal
• Give developers and test users access to a catalog of IT infrastructure services that they can rapidly provision and use.
• Provide self-service provisioning, with necessary approvals.
• Reduce time-to-market for products and services.
Risks
Products and services are late to market, resulting in loss of customers and market share.
 
Table 4. Example: Use Case 4
Use Case UC_04
 
Name
Security and compliance assurance.
Problem Statement
The business is concerned about putting crucial financial applications and data on public cloud services.
Description
IT must be able to provide secure business services for financial applications and data, have controlled access, and be separated from other users of the cloud services.
Requirements/Goal
• Provide compliance controls and transparency for the service.
• Provide network isolation for applications that must be isolated.
Risks
Security and compliance breach.
 
 
Table 5. Example: Use Case 5
Use Case UC_05
 
Name
Business market launch.
Problem Statement
The business has insufficient resources and capacity to respond rapidly to marketplace needs, including seasonal events, although new opportunities have been identified.
Description
IT must be able to move at the speed of the business by rapidly providing the necessary infrastructure and services so that new applications, products, and services can be launched rapidly.
Requirements/Goal
Provide rapid service provisioning to support product and service launch.
Give consumers access to a catalog of IT infrastructure services that they can rapidly provision and use.
Risks
Products and services are late to market, resulting in loss of customers and market share.
Lost opportunity cost.