2.1 Service Objectives
Understanding the service objectives is an essential first step to creating a service definition. Service objectives must address the specific business challenges. The following are examples of service objectives for public cloud services:
• Deliver a fully operational public cloud infrastructure.
• Provide secure multi-tenancy for public cloud infrastructure consumers.
• Provide compliance controls and transparency for the service.
• Maintain IT control of access to the system and resources.
• Provide differentiated tiers of scale to align with business needs.
• Allow for metering of the service for cost distribution.
• Establish a catalog of common infrastructure and application building blocks.
• Provide the following service offerings:
o Virtual private cloud on-demand (pay for resources used)
o Virtual private cloud (allocated resources)
o Dedicated (reserved resources)
• Support a minimum of 1,500 virtual machines across the three service offerings with a plan to grow to a minimum of 5,000 virtual machines.
• Provide workload mobility between private and public cloud environments, enabling consumers to import and export workloads easily.
• Provide upstream network connectivity for applications with upstream dependencies.
• Provide an isolated network for applications that must be isolated.
• Provide open, interoperable, and Internet-standard protocols for consuming cloud resources.
• Provide workload redundancy and data protection options.