Base level feature requirements for service provider usage of vRealize Operations Manager include the following:

Because vRealize Operations Manager provides a web-based user interface, it is easy to provide customer access without needing to distribute an application. Login can be managed through central LDAP and local user accounts.

While providing access is relatively simple, one of the big challenges is to limit access to only relevant objects for the tenant/customer. vRealize Operations Manager provides dynamic groups and custom group types, which allow you to link all objects and apply permissions for only these groups.

Often the service provider must group objects by customer to not only have all objects in direct access, but also to operate specific profiles/SLAs on them. Ideally, the same grouping as described in the previous point can be used.

Some service providers want to limit functionality based on packaging, such as base monitoring, reporting, capacity management, and so on. Specific roles can be created to allow a customer only the features that are based on the service provider definition.