Multitenant Use of vRealize Operations as a Service : Solution Mapping
   
Solution Mapping
2.1 vRealize Operations Manager for Service Providers Overview
vRealize Operations Manager is a key component of a VMware Cloud Provider Program powered cloud service offering. It provides a simplified yet extensible approach to operations management of the cloud infrastructure. It helps service providers maximize profitability by optimizing efficiency, and differentiates their service offerings by increasing customer satisfaction and delivering to SLAs. vRealize Operations Manager also enables service providers to generate new revenue streams by expanding their footprint to offer VMware vRealize Operations™ as a service to their tenants.
vRealize Operations Manager collects and analyzes information from multiple data sources and uses advanced analytics algorithms to learn and recognize the “normal” behavior of every object it monitors. Through dashboard views and reports, users are able to analyze details so that they can make informed decisions in the following areas:
Issue resolution and root cause analysis
Environment health and advanced warning of potential issues
Capacity management and forecasting
vRealize Operations Manager uses management packs to collect, analyze, and present data from many VMware and third-party data sources, thereby providing a holistic view of a service provider’s cloud infrastructure and tenant-specific workloads.
Figure 1. vRealize Operations for the VMware Cloud Provider Program