2.1 Service Objectives
Understanding the service objectives is an essential first step. Service objectives must address the specific business challenges. The following are examples of service objectives for vCloud services:
Deliver a fully operational private or public vCloud infrastructure with hybrid capability.
Provide s
ecure multitenancy
for vCloud infrastructure consumers.Provide compliance controls and transparency for the service.
Maintain IT control of access to the system and resources.
Provide differentiated tiers of scale to align with business needs.
Allow for metering of the service for cost distribution.
Establish a catalog of common infrastructure and application building blocks.
Provide the following service offerings: 
Basic (pay for resources used).
Committed (allocated resources).
Dedicated (reserved resources).
Support a minimum of 1500 virtual machines across the three service offerings,
and have a plan to grow to a minimum of 5000 virtual machines.Provide workload mobility between vCloud instances,
allowing the consumer to enter and leave the vCloud easily with existing workloads.
Provide a direct connection to the external network for applications with
upstream dependencies. Provide an isolated network for applications that need to be isolated.
Provide open, interoperable, and Internet-
standard protocols for consuming vCloud resources.
Provide for workload redundancy and data protection options.