2. Service Definition Considerations
Service definition is an important aspect of service design and management. It enables both the consumer and the service provider to know what to expect (or not to expect) from a service. Clearly defined services help customers to understand the scope, limitations, and cost of service offerings.
Take the following considerations into account when developing a service definition. They are common to both private and public service definitions unless otherwise noted.
Service objectives.
Use cases.
U
ser roles that interact
with the service.
Consumption model.
S
ervice metering, reporting, and pricing.
S
ervice offering details (infrastructure, applications).
Other features that vary by offering type (backup, type of storage, availability, performance, continuity).