8.5.4 Roles and Responsibilities for Configuration and Compliance Management
The COE model supports configuration and compliance management for vCloud services and the supporting infrastructure. See S
ection 5.2.1,
vCloud Infrastructure Operations Center of Excellence,
for more information about the COE. Depending on the size and maturity of a vCloud provider or tenant organization, the staffing levels for the roles described in this section can range from a single individual in a smaller organization who performs multiple roles, up to a team that performs a single role in a large organization.
In the vCloud environment, the COE analyst role (for vCloud providers) and the vCloud service analyst role (for vCloud tenants) are responsible for overseeing the running of the following core configuration and compliance management processes: Responsibilities include the following:
Defining vCloud configuration and compliance standards.
Developing collections to validate compliance.
Developing reports showing compliance levels.
Developing remediation.
Collecting and reporting of configuration and
compliance management KPIs.
Coordinating integration with CMDB, CMS, or other data sources.
Overseeing collections.
Producing reports of compliance.
Coordinating remediation efforts.
Assisting
in developing automated compliance policies.
When required, the enterprise configuration and compliance management analyst role works with the COE analyst or service analyst on the following tasks:
Reviewing
configuration and compliance standards and policies.
Assisting
with the development of the collections, reports, and remediation.