8. vCloud Operations Control : 8.3 Performance Management : 8.3.2 Process Evolution for Cloud Operations
8.3.2 Process Evolution for Cloud Operations
To provide a robust performance management process, automate and remove the need for manual intervention wherever possible. Evolving the performance management process takes time and effort. Work on maturing processes in stages instead of trying to do everything in a single step.
Initially, the challenge is to document and maintain the performance management processes, policies, and methods. Any tools used to assist with vCloud Performance Management must be carefully selected and suitable for the purpose. All performance management roles and responsibilities should be clearly defined.
Over time, vCloud organizations mature and become more vCloud service-focused. Tool automation is introduced so that performance issues can be easily identified and rectified with minimal manual interaction. Evaluate automation possibilities to identify other performance scenarios that can be made more efficient. Better metrics and event coverage are necessary for all aspects of an application, including the ability to collect performance metrics for the following:
*Components (appliances, operating systems, devices)
*Middleware (databases, web servers, Java, messaging)
*Services including active and/or passive end user experience monitoring
Specific vCloud KPI metrics should also be identified and reported to key stakeholders.
To fully integrate performance management into the vCloud service offering, implement automated performance remediation to stabilize the environment and provide satisfactory performance for services. The COE is responsible for end-to-end vCloud Performance Management using highly optimized performance management tools and processes.