Maturity Level | Description |
Standardization Level 1 | Basic operational processes and tools are adapted for core virtualization but not for vCloud computing. Processes objectives are defined, but activities are performed manually. |
Defined/Controlled Level 2 | Limited operational processes and tools are adapted for vCloud computing. Processes objectives are documented, and organization roles and responsibilities are defined. There is limited, automated integration with existing IT processes (change, configuration, others). |
Service Broker Level 3 | Complete operational control is established over processes and tools, and a vCloud COE is in place. The organization is more service-driven and offers services directly to business users through a service catalog. Operational processes are service-focused and proactive. Service, design, and development procedures are clearly defined. |
Business Automation Level 4 | Automated process management policies and operational controls are in place. Organization focus moves toward business agility—critical business services are offered through the vCloud with complete operational control. Detailed measurements and metrics are automatically collected and available for consumption. An expanded COE is established to support vCloud operations. |
Strategic Partner Level 5 | Operational control is automated and policy-driven. Automated self-healing operations remediate errors and maintain quality of service. All processes are integrated, and the organization can consistently achieve ITaaS objectives and satisfy business demands. |