8.5.4 Roles and Responsibilities for Configuration and Compliance Management
The COE model supports Configuration and Compliance Management for vCloud services and the supporting infrastructure. See section 5, Organizing for vCloud Operations, for more information about the COE.
Depending on the size and maturity of a vCloud provider or tenant organization, the staffing levels for the following roles can range from a single individual in a smaller organization who performs multiple roles, up to a team performing a single role in a large organization.
In the vCloud environment, the COE Analyst role (for vCloud providers) and the vCloud Service Analyst role (for vCloud tenants) are responsible for overseeing the running of the following core Configuration and Compliance Management processes:
Definition of vCloud configuration and compliance standards.
Development of collections to validate compliance.
Development of reports showing compliance levels.
Development of remediation.
Collecting and reporting of Configuration and
Compliance Management KPIs.
Coordinating integration with CMDB, CMS, or other data sources.
Overseeing collections.
Producing reports of compliance.
Coordination of remediation efforts.
Assists in developing automated compliance policies.
When required, the enterprise Configuration and Compliance Management Analyst role works with the COE Analyst or Service Analyst on the following tasks:
Review Configuration and Compliance standards and policies.
Assist with the development of the collections, reports, and remediation.