8.3.1.1. Event Management Process for Performance Management
As the following figure shows, there are a number of ways for performance events to be generated.
vCenter Operations Manger Early Warning Smart Alerts – These alerts are the result of multiple metrics showing a change in behavior. They are typically reviewed by Level 2 Administrators in an attempt to determine if an incident has occurred.
vCenter Operations Manger Key Performance Indicator (KPI) Smart Alerts – These alerts are the result of anomalous behavior from pre-defined KPIs or Super Metrics. Because these alerts are far more specific, they are more readily automated with workflows.
Service Desk receives a call from a user to report a performance issue.
The Level 1 Operator receives an alert from monitoring system regarding a performance issue.
Figure 17. High-Level Event Management Process for Performance
If a performance event is identified as a known issue, it might trigger a predefined action such as an automated workflow, interactive workflow, or runbook procedure. If the event does not have a definition, it becomes an incident that a Level 2 Administrator or Level 3 SME must resolve.
