8.1.3 Provisioning Process Analyst
After provisioning processes are automated a Provisioning Process Analyst role is needed. The Provisioning Process Analyst is responsible for:
Working with Service Development to understand the provisioning implications of new services to be offered.
Providing Integration and Automation Management with requirements for workflow implementation, modification, and maintenance as well as integration with systems in other process areas.
Working with Service Level Management to understand operating level requirements for vApp provisioning.
Working with Monitoring to properly instrument the provisioning process
, create thresholds,
and implement monitoring.
Working with Release Management to coordinate and validate:
Provisioning workflow releases.
Updates to existing service catalog entries that affect the provisioning process.
New s
ervice o
fferings being added to the service catalog.
Staffing levels for the Provisioning Process Analyst role depends on the following factors:
Number of distinct service offerings.
The rate of service releases.
Provisioning operating agreements tied to service level agreements.
The principle driver that determines whether a part-time or full-time Provisioning Process Analyst or multiple analysts are needed is a combination of the use and stability of the automated provisioning process and any related operating level agreements tied to service level agreements. In most cases, a part-time or, at most, a single full-time analyst is sufficient. Additional OpEx savings can be realized through IT role consolidation. After the provisioning process is automated, the Provisioning Process analyst responsible for provisioning management should maintain the automation workflows and integration points with other applications. With the appropriate skills and training, this role can be shared with other roles that have integration and automation activity responsibilities.
Cloud computing is driving customer expectations towards increased agility and choice, while also requiring less time to deliver. By providing an online, consumer self-service portal backed by an automated service provisioning processes; providers can realize OpEx savings and satisfy consumer’s expectations.