7.1.1.2. Service Types
Service types include business user services and technology services.
Business User Services
– Defined as Software as a Service (SaaS) offerings,
these services are generally directly consumed by users and are available as part of the organization’s enterprise service catalog.
Technology Services
– Defined as Infrastructure as a Service (IaaS) or Platform as a Service (PaaS),
thes
e technology services are not consumed directly by users, but they enable infrastructure automation that enhances an IT organization's ability to provide business user services.