vCenter Chargeback Manager – An end‐to‐end cost reporting solution for virtual environments that leverages integration with vSphere and vCloud Director.

IT Business Management Suite – A set of SaaS business applications that automate key processes for IT business management. Through its proactive planning, billing, and cost optimization capabilities, the ITBM suite provides the visibility and predictability that enables stakeholders to improve value and align spending with business goals. It also automates the core financial processes needed to easily plan, charge, and optimize the cost and value of IT. The ITBM suite includes:

IT Costing – Maps the connections between IT services and their underlying cost drivers using an intuitive graphical approach that enables total cost of ownership (TCO) and unit cost tracking.

IT Demand Management and Budget Planning – Facilitates accurate, fact-based IT budgeting, planning, and forecasting.

IT Showback and Chargeback – Gives business units visibility into IT costs and alternatives, including full billing and chargeback with an itemized bill of IT.

IT Cost Optimization – Automatically identifies potential areas for ongoing cost reduction, such as candidates for virtualization and consolidation, storage tiering, SLA reduction, end of life, deferral of upgrades, and support reduction.

Vendor Manager – A control and optimization mechanism for vendor agreements that proactively governs contractual commitments.

SLA Manager – Sets, tracks, and reports on SLAs, Key Performance Indicators (KPIs), and Key Value Indicators (KVIs) for services, vendors, and customers and performs root cause and business impact analysis at all levels.