vCloud Operations is focused around two organizing concepts, vCloud Tenant Operations and vCloud Infrastructure Operations, and their relationships with Application Development, the Network Operations Center (NOC), and customers. This is shown in the following figure.

 

Application Development, as in a non-vCloud environment, is responsible for designing, developing, integrating, and testing a company’s custom applications and databases as well integrating and testing third-party applications. It fills the same role in a vCloud environment. The difference is that in the vCloud environment there is a design guideline to use an agile approach to development, coupled with modern, Platform as a Service-based tools and tighter relationship to vCloud Operations (specifically, vCloud Tenant Operations). This relationship is discussed in section .5.3, vCloud Tenant Operations. Multiple Application Development teams can interact with vCloud Tenant Operations.

For vCloud computing, the design guideline for the Network Operations Center (NOC) is to become a center for proactive vCloud monitoring, event management, and remediation. From an organizational perspective this results in a requirement to add vCloud-specific subject matter experts (SMEs) and to begin migrating tier 2 support responsibilities to the NOC. Instrumenting the NOC with purpose-built vCloud management tools is critical to achieving this. The NOC interacts with vCloud Tenant Operations and vCloud Infrastructure Operations for tier 3 support as needed. This interaction is described in section 5.2, vCloud Infrastructure Operations and section .5.3, vCloud Tenant Operations.

vCloud Tenant Operations is responsible for managing end-customer organization relationships as well as governing, developing, releasing, provisioning management, and operationally managing the services offered on the vCloud computing infrastructure. Organizationally, it represents the vCloud Service Control layer of the vCloud Operations Framework, and the vCloud Operations Control layer as it relates specifically to the services offered. Service offerings can include applications provided by an Application Development team.

vCloud Infrastructure Operations is responsible for architecting, engineering, deploying, and operationally managing the underlying logical and physical vCloud computing infrastructure.