4.1 IT and Business Relationship
The relationship between IT and business must become more service-driven, with IT in the role of the preferred supplier and business as the consumer. As the supplier, IT is responsible for providing the services needed when they are needed. The core IT disciplines in this relationship are provisioning and IT economics.
Provisioning is focused on providing on-demand services while responding rapidly to changing business needs.
IT economics is focused on increasing efficiency and reducing IT costs
, optimizing CapEx and OpEx expenditures for the IT organization while maintaining the expected quality of service.