•  1. Overview
  • 1.1 Audience
  • 1.2 Scope
•  2. Cloud Computing
  • 2.1 vCloud Operations Framework
•  3. Process Maturity for vCloud Operations
  • 3.1 Traditional versus VMware-Specific Maturity Models
  • 3.2 VMware-Specific Process Maturity Scale
  •  3.3 Evolution of vCloud Operations
    • 3.3.1 People
    • 3.3.2 Process
    • 3.3.3 Tools
•  4. Changing Role of Information Technology Organizations
  • 4.1 IT and Business Relationship
  • 4.2 Rethink IT
•  5. Organizing for vCloud Operations
  • 5.1 Organizational Overview
  •  5.2 vCloud Infrastructure Operations
    •  5.2.1 vCloud Infrastructure Operations Center of Excellence
      • 5.2.1.1. Executive Sponsor
      • 5.2.1.2. vCloud Infrastructure Operations COE Leader
      • 5.2.1.3. vCloud Infrastructure Operations COE Architect
      • 5.2.1.4. vCloud Infrastructure Operations COE Analyst
      • 5.2.1.5. vCloud Infrastructure Operations COE Administrator
      • 5.2.1.6. vCloud Infrastructure Operations COE Developers
    •  5.2.2 Role of vCloud Infrastructure Operations COE in Standardization
      • 5.2.2.1. Layers of Standardization
      • 5.2.2.2. Measurement with Industry Benchmarks
  •  5.3 vCloud Tenant Operations
    • 5.3.1 Relationship to Application Development
•  6. vCloud Business and Consumer Control
  •  6.1 Introduction to IT Business Management
    • 6.1.1 ITBM Process Components
    •  6.1.2 VMware Product Alignment
      • 6.1.2.1. Relationship Between Chargeback and ITBM Suite
      • 6.1.2.2. Cost Models
      • 6.1.2.3. Integration with vCloud
•  7. vCloud Service Control
  •  7.1 vCloud Service Governance and Lifecycle Management
    •  7.1.1 Service Portfolio and Catalog Management
      • 7.1.1.1. vCloud Service Catalog Components
      • 7.1.1.2. Service Types
      • 7.1.1.3. Service Interrelationships
      • 7.1.1.4. vCloud Service Catalog Evolution
      • 7.1.1.5. Standardization of vCloud Offerings into the Service Catalog
      • 7.1.1.6. Establish Service Levels for vCloud Services in the Service Catalog
    •  7.1.2 Service Level Management
      • 7.1.2.1. Definition of Service Level Agreement
      • 7.1.2.2. vCloud Layers and SLAs
      • 7.1.2.3. Example
      • 7.1.2.4. vCloud SLA Considerations
    •  7.1.3 Roles and Responsibilities
      • 7.1.3.1. Service Portfolio Manager
      • 7.1.3.2. Service Catalog Manager
      • 7.1.3.3. Service Owner
      • 7.1.3.4. Service Level Manager
      • 7.1.3.5. Staffing Considerations
  •  7.2 vCloud Service Design and Development Management
    •  7.2.1 Service Development Management
      • 7.2.1.1. Service Requirements
      • 7.2.1.2. Service Requirements – Initiation Workflow
      • 7.2.1.3. Service Design
      • 7.2.1.4. Service Design – Workflow
      • 7.2.1.5. Service Development
      • 7.2.1.6. Service Development – Workflow
      • 7.2.1.7. Common Service Development Characteristics
    • 7.2.2 Service Showback and Metering
•  8. vCloud Operations Control
  •  8.1 Provisioning Management
    • 8.1.1 Consumer Self-Service Portal
    • 8.1.2 Provisioning Process Automation
    • 8.1.3 Provisioning Process Analyst
  •  8.2 Capacity Management
    • 8.2.1 Capacity Management Process Definition and Components
    • 8.2.2 Process Evolution for vCloud Capacity Management Operations
    • 8.2.3 Process Automation, and Tool Alignment and Integration
    • 8.2.4 Roles and Responsibilities for Capacity Management
  •  8.3 Performance Management
    •  8.3.1 Performance Management Process Definition and Components
      • 8.3.1.1. Event Management Process for Performance Management
      • 8.3.1.2. Incident Management Process for Performance Management
      • 8.3.1.3. Problem Management Process for Performance Management
    • 8.3.2 Process Evolution for Cloud Operations
    •  8.3.3 Process Automation and Tool Alignment/Integration
      • 8.3.3.1. Event Management
      • 8.3.3.2. Incident Management
      • 8.3.3.3. Problem Management
    • 8.3.4 Roles and Responsibilities for Performance Management
  •  8.4 Event, Incident and Problem Management
    • 8.4.1 Event, Incident and Problem Management Process Definition and Component
    • 8.4.2 Process Evolution for vCloud Operations
    • 8.4.3 Process Automation and Tool Alignment/Integration
    • 8.4.4 Roles and Responsibilities for Event, Incident and Problem Management
  •  8.5 Configuration and Compliance Management
    • 8.5.1 Configuration and Compliance Management Process Definition and Components
    • 8.5.2 Process Evolution for vCloud Operations
    • 8.5.3 Process Automation and Tool Alignment/Integration
    • 8.5.4 Roles and Responsibilities for Configuration and Compliance Management
  •  8.6 Orchestration Management
    • 8.6.1 Orchestration Management Definition
    •  8.6.2 Value of Orchestration Management in a vCloud
      • 8.6.2.1. Orchestration Workflow Creation Control in a vCloud
      • 8.6.2.2. Orchestration Workflow Execution Control in a vCloud
      • 8.6.2.3. Orchestration Management in Relation to Change Management
      • 8.6.2.4. Orchestration Management in Relation to Configuration Management
      • 8.6.2.5. Orchestration Management in Relation to Security
      • 8.6.2.6. Orchestration Management in Relation to Audit and Compliance
  •  8.7 Availability Management
    • 8.7.1 Uptime SLAs
  •  8.8 Continuity Management
    •  8.8.1 Disaster Recovery
      • 8.8.1.1. Management Cluster Disaster Recovery
      • 8.8.1.2. vCloud Consumer Resources Disaster Recovery
    •  8.8.2 Backup and Restore of vApps
      • 8.8.2.1. VMware Solutions
      • 8.8.2.2. Challenges
  •  8.9 Access and Security Management
    • 8.9.1 Workload Isolation
    • 8.9.2 Access Management
    •  8.9.3 Log Management
      • 8.9.3.1. Logging and Architecture Considerations
      • 8.9.3.2. Logging as a Service
•  9. vCloud Infrastructure Control
  •  9.1 Monitoring
    • 9.1.1 Management Cluster
    •  9.1.2 Cloud Consumer Resources and Workloads
      • 9.1.2.1. vCloud Networking and Security Edge
      • 9.1.2.2. vCloud Consumer Workloads
• Appendix A: vCloud Director Cell Monitoring
•  Appendix B: Compliance Considerations
  • Compliance
  •  Use Cases: Why Logs Should be Available
    • Log Purposes
    • Frequency of Review
    • Minimum Data Types
    • Retention
  •  Example Compliance Use Cases for Logs
    • VMware vCloud Log Sources for Compliance
  • vCloud Director Diagnostic and Audit Logs
•  Appendix C: Capacity Planning
  •  vCloud Administrator (Service Provider) Perspective
    • Calculating Redundancy Ratio from Minimal Level of Redundancy
    • Pay-As-You-Go Model
    • Allocation Pool Model
    • Reservation Pool Model
    • Storage
  • Network Capacity Planning
•  Appendix D: Capacity Management
  • vCloud-Specific Capacity Forecasting – Demand Management
  • Capacity Monitoring and Establishing Triggers
  • Capacity Management Manual Processes – Provider Virtual Datacenter
  • Customer (Organization) Administrator Perspective
  •  Organization Virtual Datacenter-Specific Capacity Forecasting
    • Collect Organization Virtual Datacenter Consumption Information Regularly
    •  Determine Trending Variables
      • Determining the Trended Growth Rate
      • Determining the Trend
      • Determining Trigger Point for Ordering Capacity Using Trends
    • Determine the Automatic Point of Expansion
  • Capacity Management Manual Processes – Organization Virtual Datacenter
•  Appendix E: Integrating with Existing Enterprise System Management
  •  vCloud Director Notifications and Blocking Tasks Messages
    • Message Publication
    • Routing
    •  Extension
      • Subscribe to an AMQP Queue
      • Triage the Consumed Messages
      • Handling the Notification Messages
      • Handling Blocking Tasks Messages
      • Blocking Tasks and Notifications Use Cases
      • Using vCenter Orchestrator as a vCloud Director Extension
      • vCenter Orchestrator as an Extension Example
    • VIX API
•  Appendix F: Business Continuity
  •  vApp Backup/Restore
    • Manage Credentials
    • Protect vApps and Create Backup Jobs
    • Execute Backup Jobs
  • Recovery
  • Infrastructure Backup/Restore
•  Appendix G: Upgrade Checklists
  •  Phase 1
    • Upgrade vCloud Director Cells
    • Upgrade vCloud Networking and Security Manager and Edge Devices
    • Upgrade Validation
  •  Phase 2
    • Upgrade vCenter Server
    • vCenter Upgrade Validation
  •  Phase 3
    • Upgrade Hosts
    • Host Upgrade Validation
  •  Phase 4
    • Additional Upgrades

VMware vCloud® Architecture Toolkit

Phase 4